Account & Access
Cannot sign in, wrong access, missing function, wrong role, approval/account-state issue.
Open troubleshooting guideLive guide
Support Central
What Are You Having Trouble With?
Start with the affected Seller Central workflow. Each troubleshooting guide shows what to check, what a normal state looks like, what is safe to retry, when to stop and when to open a support ticket.
Use Help Center for routine “how do I?” instructions. Use Support Central when something is blocked, inconsistent or requires account-specific investigation.
Troubleshooting pathSee → understand → check → act → escalate
01What do you see?Start from the screen, stage, error or unexpected state in front of you.
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02What should be true?Compare the visible state with the expected workflow state.
03Run safe checksUse only actions that cannot corrupt custody, quantity, approval or publication state.
04Escalate with evidenceIf still blocked, open one ticket with the exact reference, current state and screenshot.
Do not “fix” an error by forcing an incorrect operational state.Preserve system truth
Choose the affected workflow
Start Where the Problem Is Actually Happening
These categories follow the operational areas users recognise in Seller Central.
↔ Swipe through troubleshooting areas
Inbound & Receiving
Arrival, package verification, QR receiving, counts, intake or receiving-stage problems.
Guide next
Storage & Inventory
Location, quantity, movement, custody, missing inventory, QR or count discrepancy.
Planned
Catalogue & Studio
Photography, measurements, AI/manual review, catalogue readiness or studio-stage blocks.
Planned
Outbound & Fulfilment
Reservation, picking, packing, documents, dispatch or delivery-stage problems.
Planned
Returns & Restoration
Return receiving, scan mismatch, QC, missing items, care or restoration-state problems.
Planned
Marketplaces & Publishing
Draft, mapping, review, publishing, availability or destination-channel exceptions.
Planned
Commerce OS & Integrations
Sync, migration, integration, connector, automation or reporting problems.
Planned
Billing & Commercial
Subscription, charges, payout, commercial configuration or billing-record questions.
Planned
01Every guide follows the same pattern
What You See → What It Means → What to Check → What to Do → When to Stop
Each guide is tied to a visible screen or workflow state, with annotated screenshots or a coded infographic where a screenshot adds little value.
Safe retryAn action that can be repeated without changing inventory truth, approval state or custody history incorrectly.
Stop conditionA point where continuing could create a duplicate, false quantity, wrong location or misleading completion state.
1. Identify the visible problemStart from the actual screen, stage, error or missing capability.
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2. Compare expected stateConfirm what should be visible or complete at this point.
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3. Run safe checksUse only the maintained troubleshooting actions.
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4. Stop if state is inconsistentDo not force a transition or overwrite a discrepancy.
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5. Open one support ticketAttach the relevant reference, current state and screenshot.
02When troubleshooting becomes a case
Open a Ticket when the Maintained Guide Cannot Safely Resolve the Account-Specific State
Use one ticket for one issue. Keep screenshots, replies, requested evidence and final resolution in that same case.
Useful ticket
Issue: Item Intake will not progress after measurement review.
Reference: Demo task/item reference.
Current state: Step 3 remains active after save.
Expected: Step 4 opens.
Evidence: Sanitised screenshot attached.
Hard to investigate
“Seller Central is not working. Please fix urgently.”
No workflow, reference, current state, screenshot or expected result.