01
Scope
Define audience, rental or sales model, catalogue, locations, integrations and priorities.
02
Brand
Configure client domain, identity, navigation, content and responsive journeys.
03
Catalogue
Map categories, attributes, variants, media, search, filters and merchandising.
04
Commerce
Configure values, availability, rental dates, stock, cart, checkout and account rules.
05
Payments
Connect supported merchant, deposit, tax, delivery and refund flows.
06
Inventory
Connect website availability to items, quantities, variants, locations and commitments.
07
Operate
Route fulfilment, delivery, returns and exceptions to the selected operating team.
08
Engage
Connect CRM, lifecycle messaging, analytics, attribution and reporting.
09
Govern
Apply roles, integration permissions, change history and approval controls.
10
Launch
Complete staging QA, migration validation, client acceptance and controlled go-live.
Client layerBrand, domain, public content, business policy, commercial approvals and client-controlled external accounts where configured.
Commerce OS layerCatalogue mapping, website configuration, commerce rules, workflows, permissions, data connections and reporting.
Connected layerPayments, inventory, fulfilment, CRM, analytics, messaging and other supported external systems.