Vault Commerce OS · Rental Commerce

Run Rental Availability, Reservations, Fulfilment, Returns and Reuse as One Connected Commerce Flow

Configure date-based availability, rental duration, rate plans, deposits, buffers, item or quantity reservations, extensions, delivery or collection, returns, care, damage review and repeat availability across a client-owned rental business.

The Rental Commerce module is the rental logic and operational engine. It can power a client-owned website, B2B portal or supported connected channel without requiring the client to list inventory on CostumePeti or use Vault-managed storage.

Date-aware rental availability
Reservations, deposits and extensions
Returns, care and repeat utilisation
From rental intent to return, care and next availability
Price + reserve + fulfil + recover
01
Configure Rental Rules
Define eligible inventory, duration, rate plans, deposits, buffers, blackout dates, extensions and commercial conditions.
02
Protect Availability
Validate exact items, variants, quantities, kits and date windows before creating holds or confirmed reservations.
03
Fulfil the Rental
Route picking, preparation, dispatch, collection, delivery, handover, active-rental status and approved extensions.
04
Return and Reuse
Verify return, quantity, components and condition, apply care or damage workflows and release the next available date.
Availability should represent the complete rental lifecycle—not merely whether an item is physically on a shelf today.
Calendar truth + physical truth
Choose the rental operating model

Support Self-Service Rentals, Assisted Rentals or B2B and Project-Based Rental Workflows

The same rental engine can support different user journeys while retaining one availability, reservation and return model underneath.

Swipe through the Rental Commerce operating models
01

Self-Service Rental Commerce

Allow eligible users to choose dates, inventory and delivery options directly through an approved client-owned storefront.

  • Date and stock validation
  • Configured rental values and deposits
  • Checkout and confirmation
  • Account-based rental tracking
03

B2B and Project Rentals

Run project, event, production, stylist or corporate rentals with larger quantities, kits, multiple dates and responsible users.

  • Account, project and reference context
  • Bulk quantities, kits and alternatives
  • Approval or credit workflow where scoped
  • Project return and reconciliation
Four connected Rental Commerce components

Control Commercial Rules, Availability, Active Rentals and Return Recovery from One Model

Rental pricing and booking should not sit separately from warehouse availability, fulfilment or return status. The complete lifecycle determines whether inventory can be promised again.

Swipe through the Rental Commerce components
01

Pricing and Rental Rules

Configure duration, rate plans, deposits, minimums, blackout periods, promotions, extensions and commercial conditions.

DurationRatesDepositRules

View pricing and rules

02

Availability and Reservation

Protect items, variants, quantities, kits and full date windows using holds, reservations, buffers and conflict checks.

DatesStockHoldsReserve

View availability and reservation

03

Fulfilment and Active Rental

Connect preparation, picking, dispatch, collection, delivery, handover, active-use state and approved extensions.

PrepareDispatchActiveExtend

View fulfilment and active rental

04

Return, Care and Recovery

Verify return, components and condition, route care or damage and calculate the next trustworthy available date.

ReturnInspectCareReuse

View return and recovery

See the Rental Commerce workflow in action

Follow a Rental from Rules and Availability through Handover, Return and Reuse

Start with the complete Rental Commerce architecture, then move through rate rules, deposits, buffers, calendar availability, holds, reservations, fulfilment, active-rental status, extensions, returns, condition, care, adjustments and next availability.

Slide 1 of 10

Complete Rental Commerce architecture

02
Rental rules, rates and buffers The screen configures duration, rate plans, deposits, blackout dates, operational buffers and extension policy.
Step 1 · Define rental rules

Configure the Commercial and Operational Rental Window

Rental values and date rules are defined before inventory is exposed for booking.

  • Duration and rate plans
  • Deposit and commercial conditions
  • Preparation, transit and care buffers
  • Blackout dates and extension policy
What this screen demonstrates The physical asset keeps one identity even when rental rates change.
03
Rental calendar availability The screen shows blocked windows from preparation through care, existing commitments, blackout periods and next available date.
Step 2 · Calculate availability

Show Dates the Operation Can Actually Promise

Availability includes the full lifecycle rather than only the customer-facing use dates.

  • Preparation and outbound period
  • Rental or event dates
  • Return and transit period
  • Inspection and care completion
What this screen demonstrates An item can be physically present but unavailable because it is reserved or requires turnaround time.
04
Inventory selection and holds The screen selects exact items, variants, quantities or kits, surfaces alternatives and creates an expiring temporary hold.
Step 3 · Select and hold

Protect Inventory during Checkout or Assisted Selection

Temporary holds prevent short-term conflicts without leaving stock locked indefinitely.

  • Exact item, variant, quantity or kit
  • Availability and component completeness
  • Alternative item or date
  • Hold expiry and responsible account
What this screen demonstrates An expired hold releases inventory unless another approved commitment exists.
05
Rental reservation commitment The screen validates selected dates, inventory, quantities, components and values before converting the hold into a confirmed reservation.
Step 4 · Commit the rental

Turn the Hold into an Accountable Reservation

Confirmed rental dates protect the inventory from overlapping commitments.

  • Selected rental window
  • Inventory and quantity validation
  • Rate, deposit and commercial summary
  • Confirmed, failed or cancelled state
What this screen demonstrates Reserved inventory stops appearing available for conflicting dates.
06
Rental preparation and handover The screen routes pick, preparation, QC, packaging, dispatch, delivery or collection and records handover evidence.
Step 5 · Fulfil the rental

Connect the Reservation to the Physical Inventory Leaving the Facility

The fulfilment path follows the client-managed, Vault-managed or connected operating model.

  • Reserved inventory and picklist
  • Preparation or QC requirement
  • Dispatch, delivery or collection route
  • Recipient and handover evidence
What this screen demonstrates The rental enters active custody only after the physical handover is recorded.
07
Active rental dashboard The screen shows what is out, who is responsible, project or account context, temporary location, due date and reminder state.
Step 6 · Monitor active use

Know What Is Out, with Whom and When It Is Due Back

Active-rental visibility connects commercial commitment to temporary physical custody.

  • Active item or quantity
  • Account, project and responsible user
  • Expected return date
  • Reminder and exception state
What this screen demonstrates Temporary project or event locations can be recorded without becoming permanent warehouse stock locations.
08
Rental extension review The screen checks revised dates against future reservations, calculates the commercial effect and records approval or decline.
Step 7 · Handle extensions

Protect the Next Rental before Extending the Current One

An extension is a new availability decision, not merely a date edit.

  • Requested revised return date
  • Future reservation conflict
  • Additional value or deposit effect
  • Approve, decline or propose alternative
What this screen demonstrates A confirmed downstream commitment should not be silently displaced.
09
Rental return reconciliation The screen compares expected and received inventory, components, timing and condition and routes care or exception work.
Step 8 · Reconcile the return

Verify What Came Back before Restoring Availability

Return receipt begins the recovery workflow rather than ending it.

  • Expected and received inventory
  • Quantity and component completeness
  • Late, missing or damaged state
  • Care, QC, repair or hold route
What this screen demonstrates Returned inventory remains unavailable until the required recovery steps are complete.
10
Care, adjustments and reuse The screen shows cleaning or repair, final inspection, late or damage adjustments, current location and next available date.
Step 9 · Recover and reuse

Release Inventory Only after It Is Ready for the Next Rental

The final state connects physical recovery, any approved financial adjustment and the next usable date.

  • Care, repair or restoration completion
  • Final reinspection
  • Late or damage adjustment where applicable
  • Next available date and utilisation history
What this screen demonstrates Repeat availability is based on confirmed recovery, not just the recorded return time.
Swipe through the Rental Commerce walkthrough
01
Define how inventory may be rented before exposing it for booking

Duration, Rate Plans, Deposits, Blackout Dates, Buffers and Extensions

Rental rules can be configured at the client, category, collection, item or approved account level depending on the implementation model.

Commercial rules should remain separate from the physical inventory identity so the same asset can retain one custody record even when rental values or policies change over time.

Flexible rental duration and rate plans
Deposits, buffers and blackout periods
Approved extension and commercial rules
Swipe through rental pricing and rule controls

Duration and Rate Plans

Configure how rental value changes with the approved rental period.

  • Daily, weekend, weekly or custom duration
  • Minimum and maximum rental periods
  • Tiered or account-specific rates where permitted
  • Rate history and approval state

Deposits and Commercial Conditions

Apply the relevant security and commercial requirements.

  • Deposit or security amount where applicable
  • Advance payment or approved credit flow
  • Cancellation and modification conditions
  • Promotions or negotiated values where allowed

Preparation, Transit and Care Buffers

Protect operational time around the visible rental period.

  • Preparation and picking buffer
  • Outbound and return transit buffer
  • Cleaning, QC or restoration buffer
  • Item-specific turnaround requirements

Blackout Dates and Extensions

Control dates that cannot be rented and extensions that affect the next commitment.

  • Maintenance or operational blackout
  • Manual owner or site block
  • Extension eligibility and revised return date
  • Conflict check before extension approval
02
Treat availability as a full date-window calculation

Calendar, Item and Quantity Availability, Holds, Reservations and Conflict Prevention

Rental availability should consider the selected use period plus preparation, transit, return and care time, as well as existing commitments, maintenance blocks and physical stock state.

Unique items, variants, quantity stock and kits can use different reservation logic while still feeding one client-facing availability experience.

Real rental calendar availability
Unique, variant, quantity and kit reservations
Temporary holds and conflict prevention
Swipe through availability and reservation controls

Date-Window Availability

Calculate the complete blocked period around the proposed rental.

  • Preparation and outbound date
  • Rental or event-use dates
  • Expected return and transit
  • Inspection and care completion

Unique, Variant and Quantity Reservations

Commit the correct physical stock model to the selected dates.

  • Exact one-off item reservation
  • Variant-level available quantity
  • Bulk quantity allocation
  • Kit or set component completeness

Temporary Holds and Expiry

Support assisted selection or checkout without leaving inventory locked indefinitely.

  • Hold start and expiry
  • Responsible user or account
  • Hold-to-reservation conversion
  • Automatic or approved release when expired

Conflict and Alternative Handling

Stop overlapping commitments and surface practical replacements.

  • Existing reservation conflict
  • Quantity shortage or incomplete kit
  • Alternative item or date suggestion
  • Override only under approved authority
03
Connect the confirmed rental to physical execution

Preparation, Picking, Dispatch, Delivery, Collection, Handover and Active Rental

Once a rental is confirmed, Commerce OS can route the required operational work to the client team, Vault-managed operation or supported connected provider according to the implementation model.

The active-rental state should identify what is out, with whom, where applicable, until when and under which project or account context.

Operational preparation and picking
Delivery, collection and handover
Active-rental and extension visibility
Swipe through fulfilment and active-rental controls

Preparation and Picking

Translate the confirmed reservation into an executable warehouse or store task.

  • Reserved item, variant, quantity or kit
  • Current location and picklist
  • Preparation, QC or alteration requirement
  • Shortage and exception handling

Dispatch, Delivery and Collection

Route the physical handover according to the configured service model.

  • Courier, client delivery or collection
  • Dispatch and tracking state
  • Recipient or collection evidence
  • Failed delivery or handover exception

Active Rental and Responsible Use

Maintain visibility while inventory is outside the storage location.

  • Active item and due-return date
  • Account, project or responsible user
  • Temporary site or event context where relevant
  • Communication and reminder state

Extensions and Mid-Rental Changes

Approve a revised rental only after checking downstream availability.

  • Extension request and revised dates
  • Future reservation conflict check
  • Additional value or deposit effect
  • Approved, declined or alternative return date
04
A rental is not complete until the inventory is physically recoverable

Return, Quantity and Component Checks, Condition, Care, Damage, Charges and Next Availability

Return receipt should begin reconciliation, not immediately restore availability. The expected inventory, quantities, components and condition need to be checked before the next reusable state is confirmed.

Late, missing, damaged or care-required inventory can remain blocked until the applicable review, charge, repair or restoration process has been completed.

Return and component reconciliation
Condition, care and damage workflow
Next-available-date calculation
Swipe through return, recovery and reuse controls

Return Receipt and Reconciliation

Compare what came back with what the rental expected.

  • Expected item, variant and quantity
  • Required kit or set components
  • Late, partial or missing return state
  • Return user, time and evidence

Condition, Care and Restoration

Route inventory through the physical work required before reuse.

  • Before-and-after condition comparison
  • Cleaning, laundry or sanitisation where relevant
  • Repair, restoration or QC hold
  • Final reinspection before release

Late, Damage and Adjustment Review

Keep operational evidence connected to any financial adjustment.

  • Late-return calculation where configured
  • Missing or damaged component evidence
  • Deposit deduction or additional charge where applicable
  • Reviewer, reason and adjustment history

Recovery and Next Availability

Return inventory to usable stock only after the complete recovery path is finished.

  • Available, care, repair, hold or retired state
  • Confirmed current location
  • Next trustworthy available date
  • Repeat-rental readiness and utilisation history
Rental Commerce operating workflow

Configure, Discover, Hold, Reserve, Fulfil and Recover

The workflow protects both the commercial promise and the physical inventory throughout the complete rental lifecycle.

Swipe through the Rental Commerce workflow
01

Configure Rental Rules

Define eligible inventory, duration, rates, deposits, buffers, blackout dates and extension policy.

02

Discover and Select

Show only the inventory and date options appropriate to the client-facing channel.

03

Hold and Reserve

Protect exact items, variants, quantities or kits and prevent date conflicts.

04

Prepare and Handover

Pick, prepare, dispatch, deliver or collect and enter active-rental custody.

05

Return and Reconcile

Verify returned inventory, quantities, components, timing and condition.

06

Care and Reuse

Complete care or repair, release the next available date and measure utilisation.

Rental Commerce is not the same as a rental marketplace

The module is the reusable rental engine for the client’s own channels and operations. CostumePeti is a separate marketplace destination that may be connected only where approved.

Rental Commerce and WMS are connected but distinct

Rental Commerce controls dates, rates, reservations and rental lifecycle. Inventory and Warehouse Management controls physical locations, movement and stock execution.

Rental responsibility and governance

Keep Commercial Policy, Platform Logic and Physical Fulfilment Explicit

The implementation should identify who approves rental values and policies, who configures the rental engine and who performs the physical work at each stage.

Responsibility
Client Business Team
Commerce OS Implementation
Physical or Connected Operator
Rental policy, values, deposits and commercial approvals
Own and approve
Configure approved rules
Apply where required
Availability, holds, reservations and extension logic
Approve business rules
Configure platform logic
Supply physical availability where integrated
Picking, preparation, dispatch and handover
Operate if client-managed
Route and expose status
Perform under selected operating model
Return, care, damage review and physical recovery
Approve commercial treatment
Provide workflow and history
Perform physical checks and care where assigned
Payment, deposit or approved credit provider
Control business account where configured
Connect supported integration
Operate external provider layer
Platform licence, data export and exit obligations
Approve contract terms
Govern according to agreement
Subject to applicable provider terms
Swipe through the Rental Commerce responsibility views
01

Client Business Team

  • Rental policies Own
  • Values and deposits Approve
  • Credit and exception authority Approve
  • Commercial adjustments Approve
02

Commerce OS Implementation

  • Rental engine Configure
  • Availability and reservation logic Configure
  • Return and recovery workflow Configure
  • Supported integrations Connect
03

Physical or Connected Operator

  • Picking and preparation Perform where assigned
  • Delivery or collection Perform where assigned
  • Return inspection Perform where assigned
  • Care or repair Perform where assigned
Different rental operating requirements

Configure the Rental Engine Around the Inventory, Duration and Client Journey

The correct rules depend on item type, stock model, rental duration, turnaround, delivery, condition sensitivity, account type and fulfilment model.

Swipe through the Rental Commerce use cases
Fashion and Costume RentalsUse measurements, one-off garments, fitting or prep buffers, care turnaround, extensions and return condition.
Furniture and Event RentalsUse quantity reservations, delivery windows, setup/teardown, transit buffers, damage review and turnaround.
Props and Production RentalsUse project references, kits, temporary site custody, responsible users and project reconciliation.
Equipment and Specialist KitsUse serialised assets, component completeness, deposits, calibration or maintenance blocks and return checks.
B2B Account RentalsUse account-specific rates, approval or credit rules, project billing references and larger-volume reservations.
Consumer Self-Service RentalsUse date availability, checkout, payment, account tracking, reminders, return and deposit handling.
Client-Managed FulfilmentUse the rental engine with the client’s own warehouse, store, studio and delivery operation.
Hybrid Rental OperationsConnect client facilities, selected Vault services and supported logistics providers where required.
Rental Commerce FAQs

Common Questions before a Rental Commerce Deployment

The final architecture depends on inventory type, duration rules, deposits, availability logic, buyer journey, fulfilment, returns, care and system connections.

Request a Commerce OS Demo

Is Rental Commerce the same as CostumePeti?

No. Rental Commerce is the Commerce OS rental engine that can power a client’s own website, portal or connected channel. CostumePeti is a separate marketplace destination.

Does the client need to use Vault storage or fulfilment?

No. Rental Commerce can operate with client-owned facilities and teams. Vault operating services remain optional and separately scoped.

Can rental prices change by duration?

Yes. The configured model can support daily, weekend, weekly or other approved duration-based rate structures, including minimum and maximum periods.

Can unique items and quantity stock both be rented?

Yes. Exact one-off items, variants, quantity stock, kits and component sets can use the reservation logic appropriate to their inventory model.

How is rental availability calculated?

Availability can include the rental dates plus preparation, outbound transit, return transit, inspection, care or restoration buffers, existing commitments and blackout periods.

Can users place temporary holds?

Yes, where configured. Holds can have an expiry and can convert into confirmed reservations or release automatically or through an approved workflow.

Can an active rental be extended?

Potentially. The revised dates must be checked against downstream reservations, availability and any additional commercial effect before approval.

When does returned inventory become available again?

Only after return verification, quantity or component checks, condition review, required care or repair, final reinspection and the approved availability decision.

Can late fees, damage adjustments or deposit deductions be supported?

Yes, where configured and commercially permitted. The workflow can keep the physical evidence, reviewer, reason and financial adjustment connected.

Can Rental Commerce connect to an existing WMS or website?

Potentially. The integration depends on supported APIs, stock ownership, sync frequency, security requirements and implementation scope.

Begin with the inventory, rental rules and complete turnaround cycle

Show Us How Your Rental Business Needs to Reserve, Fulfil and Recover Inventory

We will map duration, rates, deposits, availability, buffers, holds, reservations, checkout or assisted approval, fulfilment, extensions, returns, care, damage review, reporting and system connections.