Reference
Use the relevant task, request, item/SKU/QR, transaction, listing or integration reference.
Support Central · My Support Tickets
Open a Support Ticket or Continue an Existing Case
Use this portal for account-specific issues that require investigation or intervention. Keep replies, evidence and status in the same ticket until the affected workflow is verified.
Ticket lifecycleCreate → investigate → reply → verify
01Create one focused ticketInclude the exact affected reference and current state.
→
02Attach relevant evidenceUse sanitised screenshots and visible errors—never passwords or secret tokens.
03Keep replies in one caseAvoid splitting one investigation across multiple tickets.
04Verify before closureConfirm the Seller Central workflow is in the correct final state.
Fluent Support customer portal
My Support Tickets
Approved Seller Central users can create a case, review existing cases, reply and attach relevant evidence here.
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Before submitting
One Issue, One Ticket, Enough Evidence to Investigate
Keep the ticket focused and avoid uploading credentials or unrelated personal information.
Current State
Say what Seller Central currently shows before another state-changing action.
Expected Result
Explain what should happen and what work is blocked.
Evidence
Attach the relevant sanitised screenshot/error. Never send passwords, OTPs, API keys or secret tokens.